Terms & Conditions
Please take a few moments to make yourself familiar with our Terms & Conditions

ORDERING
Items in the 'Online Shop' are available for immediate dispatch. If you would like further information about any product before placing an order please contact us at our contact us either via the contact details at the foot of the page, or through the contact form on the 'Get in Touch' page.

To request a bespoke item please go to our 'Commissioning a Quilt' page.

PRICES
Prices are calculated in pounds sterling (GBP) and remain valid until delivery.

PAYMENT
You can purchase direct from the site using PayPal. You are welcome to pay by cheque if you prefer to send payment through the post. If you wish to pay by cheque please contact us either via the contact details at the foot of the page, or through the contact form on the 'Get in Touch' page.

DELIVERY
Once we have received your order we want you to have it as soon as possible. Goods are sent via Royal Mail and will normally be dispatched within 48 hours. You can choose First Class or Special Delivery, if you would like your order quickly and with a tracking number. These options are available to you at the Checkout.

The time of delivery will be when items are handed over the Post Office counter by us, in return for a Certificate of Posting. Risk or damage or loss of the item passes to you at that time.

An email will be sent to advise you when your parcel has been dispatched.

Delivery outside the UK depends on the weight of the package. Please contact us for costs. Please note that you are liable for any local Customs or Import Duties that may apply.

CANCELLATIONS and RETURNS
We hope that you will be completely happy with your purchase from Callicvol Quilts. If for any reason you should decide not to keep it, you may return the item within 7 days of receiving it. You must inform Callicvol Quilts by letter or email of your intention to return the item. It must be returned in its original condition (unused, unwashed and returned in the original packaging). The return postage will be paid for by the customer, unless the goods are faulty. See Defective Goods below.

- Bespoke Items
Items which have been made to the customer's specifications ie. design , colours, size may not be returned. The exception is if these items are faulty. See Defective Goods below.

- Defective Goods
Your item has been checked for quality of workmanship throughout its making and prior to dispatch. We must receive notice of any defect within 7 days of receipt otherwise we do not accept liability. We are not liable if the item has not been used for the purpose for which it was intended, or if it has been altered in any way, or if you failed to follow our written or oral care instructions. Returns can only be accepted if they have been authorised by us. Returned goods belong to us and we shall, at our option, either repair or replace them within a reasonable time, or refund their full cost including return postage.

- Refunds
The amount paid for the order will be refunded on receipt of the returned goods. We will usually use the same method originally used by you to pay for your purchase.

PRIVACY POLICY
We collect information from you via orders and enquiries. We will not disclose your personal details. We do not share information or sell it to any third parties. Please click here to see our 'Privacy Policy'.

COPYRIGHT
All right, title and interest in and to the website and the design, text and graphics therein are owned by Callicvol Quilts. The website is protected by United Kingdom copyright law.

LIMITATION OF LIABILITY
Living and working in the Outer Hebrides can be unpredictable. We can experience interruptions in electricity supply and bad weather can delay deliveries to and from us. While specified delivery dates for bespoke items are agreed in good faith, they are approximate only and we shall not be liable for any direct/indirect consequential losses caused by any delay from any cause whatsoever.

JURISDICTION and LAW
The website, its content and any contract brought about through use of the website will be governed by Scottish law and the Scottish courts shall have jurisdiction.
Online Shop
We have a number of handcrafted quilts, cushions, throws etc ready made, and for sale.

Latest item in our Online Shop