Terms and Conditions

Our aim is simply to make quality, bespoke items for your home or as gifts, to your own specifications. By placing an order, you are consenting to the following terms and conditions.

Ordering

Our advertising is not an offer to supply.

We will acknowledge receipt of your order and then discuss your requirements in detail with regard to style, colour, pattern, fabric, price, delivery etc. You are free to change your mind and cancel within the first seven days. If we both agree to proceed, you will be sent confirmation that your order has been accepted. This means it is at this point that a contract has been formed between us and your order cannot then be cancelled without payment of the full cost.

Prices

Prices are calculated in pounds sterling(GBP) and remain valid until delivery. Each item is individually priced depending on customer specifications.

Payment

When the order acceptance is sent to you, a deposit of 25% of the total order value is required.Work on the item will not start until the deposit is received. When the item is completed the balance of the total cost is required before it is despatched. No payment is taken as being received until we receive cleared funds.We retain ownership of any items ordered until payment is received in full. Late payments could put a desired delivery date at risk.

Ways to pay:

By cheque or Postal Order made payable to Callicvol Quilts and sent to:
Callicvol Quilts, Port of Ness, Isle of Lewis HS2 0XA
By credit/debit card
By direct bank transfer
On line

Our online payment uses strong encryption to keep your credit/debit card details safe.

Delivery

Depending on weight, items for the UK will be sent by 1st class or Standard Parcel rate with the option of Special Delivery.

International items up to 2kg may be sent by Surface or Airmail Small Packet rate. Items over 2kg may be sent International Standard or International Economy.

The time of delivery will be when items are handed by us over the post office counter in return for a Proof of Posting Certificate. Risk of damage or loss of the item passes to you at that time.

Postage and packing will be charged at cost, current on the day of delivery.

Customers outside the EU will be responsible for any import duties or taxes.

Defective goods and returns

Your item will be checked for quality of workmanship throughout its making and prior to despatch. We must receive notice of any defect within seven days of receipt otherwise we do not accept liability. We are not liable if the item has not been used for the purpose for which it was intended or if it has been altered in any way or if you failed to follow our written or oral care instructions. Returns can only be accepted if they have been authorised by us. Returned goods belong to us and we shall, at our option, either repair or replace them within a reasonable time or refund their full cost including return postage and packing.

Privacy Policy

We will only use the information gathered about you lawfully, in accordance with the Data Protection Act 1998. Your details will not be passed on to any 3rd parties.

We collect information from you via enquiries and orders. We also collect information about your visit to the site. This information shows browsing patterns only and does not reveal identity.

Copyright

All right, title and interest in and to the Website and the design, text and graphics there in are owned by Callicvol Quilts/10 Callicvol. The Website is protected by United Kingdom copyright law.

Limitation of Liability

Living and working on this island can be unpredictable. We can experience interruptions in our electricity supply and bad weather can delay deliveries to and from us. While specified delivery dates are agreed in good faith, they are approximate only and we shall not be liable for any direct/indirect consequential losses caused by any delay from any cause whatsoever.

We reserve the right to substitute a fabric with one of equal quality should your first choice prove to be unavailable subsequent to the contract being made between us.

General

These terms and conditions shall be governed by and interpreted in accordance with Scottish Law and the Scottish courts shall have exclusive jurisdiction to resolve any disputes between us.

Quilt of the Quarter